PERBEDAAN KEPUASAN PASIEN DI RUMAH SAKIT NEGERI DAN SWASTA DALAM PELAYANAN FISIOTERAPI BERDASARKAN JENIS KELAMIN , USIA≤20- ≥50 DAN TINGKAT PENDIDIKAN DI JABODETABEK TAHUN 2013

Pratiwi, Yohana Sari (2013) PERBEDAAN KEPUASAN PASIEN DI RUMAH SAKIT NEGERI DAN SWASTA DALAM PELAYANAN FISIOTERAPI BERDASARKAN JENIS KELAMIN , USIA≤20- ≥50 DAN TINGKAT PENDIDIKAN DI JABODETABEK TAHUN 2013. Bachelor thesis, Universitas Binawan.

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Abstract

Purpose : This study was conducted to analyzed differences in patient satisfaction in state and private hospitals based on gender, age≤20-≥50 and education level. Method : This study used a cross-sectional survey method with a group consisting of 82 sujects. The interviews has also been conducted with the questioner about patient satisfaction Result : The result of the study showed that variables both age and level of education have a very significant influence. This can be seen with the p value for each variable <0.05 and for gender the p value is >0.05 Conclusion : The variable age has a significant relationship with patient satisfaction (p value = 0.000), gender does not have a significant relationship with patient satisfaction (p value = 0.116), and education level has a significant relationship with patient satisfaction with value (p value = 0.000).

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